Refund policy
Our Promise
At PureLyfe, we stand behind everything we make. If our products do not deliver, neither should your bill.
30-Day Satisfaction Guarantee
We offer a full 30-day money-back guarantee from the date of delivery. If you are not completely satisfied with any Purelyfe product for any reason, contact us and we will make it right — no hassle, no runaround.
How To Request A Refund
Email us at support@trypurelyfe.com with your order number and reason. We respond within 24 business hours. No return shipping required for opened products.
Damaged or Missing Orders
If your order arrives damaged or does not arrive at all, contact us within 7 days of the expected delivery date and we will send a replacement immediately at no cost to you.
Subscription Orders
Cancel any active subscription anytime before your next billing date with zero fees. Email us or manage it directly through your account portal at trypurelyfe.com.
What Is Not Covered
- Refund requests submitted after 30 days of delivery
- Orders with confirmed delivery that claim non-receipt after 30 days
- Products purchased through third-party retailers — please contact the retailer directly for those orders
Contact Us
support@trypurelyfe.com trypurelyfe.com
Live Purely. Every Day.